Figgle Cancellation & Refund Policy

1. Service delivery

Figgle paid products provide access to an online service; no physical goods are shipped. The service period and when access will be granted are disclosed before payment.

2. Subscription cancellation

Members may request that recurring payments stop through subscription management in the service or by emailing goldenegg@figgle.it. If canceled before the next payment, no charge will be made for the next billing cycle. Unless immediate termination and a refund are separately requested, access continues through the period already paid for.

3. Refund eligibility and calculation

A full refund is available if the paid service has not been used and the request is made within 7 days of receiving the contract details. If service delivery occurs later, the period starts on the delivery date. Any longer statutory withdrawal period applies where required by law.

If a member requests early termination after using the service, the refund equals the actual amount paid minus the usage fee through the effective termination date, calculated by dividing the actual payment by the total number of days in the billing period. No separate termination penalty or refund processing fee is charged.

These criteria do not limit statutory rights to refunds or damages for non-delivery, duplicate payments, or services supplied inconsistently with the contract.

4. Requests and processing

Please provide the email address registered to your account and the payment date or order number when requesting a refund. Refunds are generally issued to the original payment method. For statutory withdrawal, refunds are made within 3 business days of withdrawal; other refunds are also processed within 3 business days of receipt of the request. For card payments, cancellation is requested without delay; the time until it appears on your account depends on the card issuer.